- Product Questions
- Payment & Promos
- Exchanges & Returns
1. When will my order ship?
All orders will be processed within 2-3 business days (excluding weekends and holidays) after full payment is received. If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You can choose to wait for restocking or cancel the order.
2. How long will it take to receive my order?
Most packages will be shipped from our USA warehouse with UPS or USPS directly. Domestic shipment usually takes 3-7 business days to arrive after shipped. Delays can occur due to bad weather, incorrect addresses, and delays in customs clearance which are uncontrollable.
3. I did not receive the order confirmation. Has it been fulfilled? Where is my package?
Your order usually will be delivered within the expected date provided. Please check your spam or junk email for your confirmation email. If you do not receive your order by that date, please contact us at email@example.com
1. Is there a warranty available? How long does it cover?
For your 100% worry-free shopping experience, we provide a 1-year manufacturer warranty from the date of your purchase.
1.What is the power consumption (or AMP) of ZeroBreeze?
2.Where can I get the power to run Z19 machine?
Not limited to use with a wall outlet. Plug to the gas/propane powered portable generator, lithium powered portable generator or car battery, and then you can turn on it anywhere.
1. Does Zero Breeze uses ice or water?
No water or ice needed, Z19 is a real air conditioner with a built-in micro rotary compressor.
2. How cold does it get?
After a standard test, Z19 machine can drop down the temperature from 90℉ to 72℉ in a 50 sq.ft closed tent and reduce the humidity as well.
3 Why isn’t my unit cooling?
Please refer to the Trouble Shooting contents to check it. If the air conditioner still does not work properly, don't warry, just contact us for help any time.
4. Can it be ran off a car charger?
No, it can not be directly connected to the car cigarette lighter, because the maximum power of the car cigarette lighter is 100 watts, while the Z19 machine is 150 watts. That will cause a burning accident easily.
5. Does Zero Breeze Z19 include an extra battery?
This Z19 model does not include the extra smart battery, and Zero Breeze Shop does not sell it either. The power supply appliances below can be used with this unit: A standard wall outlet, gas/propane powered portable generator, lithium powered portable generator or a car charging adapter (Cannot be driven by the car cigarette lighter directly. The power supply must meet the DC 12V standard, at least 15A current).
1. How can I pay for my order?
We accept all major credit cards, as well as PayPal, Visa, MasterCard, American Express, Discover and Apple Pay
2. How can I get a promo code?
Sign up to receive a promo code and save $50 for your first purchase!
1. Can I still return it and get a refund if it past the 30 days?
Unfortunately, we will not be able to allow exchanges or returns for items that have been received for over 30 days. Thank you for your understanding.