What is Open Box Items?
In general, it means the customer opened the box, didn't like it and returned it quickly in the original packaging with everything complete. It may or may not have been used. Open Box items usually have damaged package or are otherwise not suitable to be sold as new.
How will Zero Breeze Shop Handle Return Items?
Most of the return items still have great performance and we publish some of them as "Open Box Item". All items sold as Open Box are tested to be working by a member of our team. It's generally pretty safe to buy these as they are essentially new items. Please note we will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues.
Return Defective Items
If you received a defective item, you can send the item back in the original package without any wear and tear for a free repair or replacement in the first 30 days. You may be asked to provide photos and videos showing the defect(s) of the product. Any return requirements about Open Box items, please contact us first through firstname.lastname@example.org.